Treating customers fairly

Bryt Energy’s mission is simple - to enable better energy for our customers every day.

How will we achieve this? By ensuring that:

‐ We make it as simple and easy as possible for our customers and their energy partners to work with us

‐ We always operate in a straightforward and open manner ‐ Everything we do is for the benefit of our customers and all our interactions are collaborative, transparent and positive ‐ Our prices are fair and we’re proactively helping our customers reduce the cost of powering their businesses

‐ Our people are always prepared to meet the high standards and industry expertise you expect from us

‐ We’re always looking to improve the way we work with you and what we can offer you

However, we know that things can sometimes still go wrong. If you’re unhappy with the service that you’ve received from us, please contact our customer care team and we will do our utmost to sort any issues out quickly.

If you remain unhappy, our complaints handling policy can be found here. Contact Us We want you to feel that you can contact us at any time with any comments or queries. You can contact us using the following methods:

By phone on: 0330 0538 620
By email at: heretohelp@brytenergy.co.uk
By post at: Bryt Energy, 1 Victoria Square, Birmingham B1 1BD

Before we can provide you with the right quote for your business electricity, we need to determine what kind of organisation you are. Please can you answer these 3 simple questions:

1. Does your organisation consume less than 50,000kWh per year?

2. Do you have a meter type that is a Profile class 1,2,3 or 4?

3. Does your meter have 3 charge rates per meter or less?

(You should be able to find all this information out from your current electricity invoice but if you’re unsure, please just email us at solutions@brytenergy.co.uk)

Download your Bryt Energy price generator here

Please just follow the instructions on the generator to get a price.