Our friendly Birmingham-based Customer Service team will always ensure that full data protection verification checks are completed when we call you, so that we can verify who we are speaking to. You can have confidence that by completing these checks we are ensuring that your data is protected.

Companies who act fraudulently to attempt to access your data don’t just pretend to be banks or credit card companies, they can also pose as your energy supplier. Sometimes emails or calls can be received from people pretending to be from legitimate sources requesting that you disclose your personal or company information. Therefore, all our employees are trained in how to ensure that no customer data is disclosed when these kinds of phishing emails or vishing calls are received and how to identify them.

If an email is sent from Bryt Energy, it will only be from one of our approved email domains. Please get in touch if you would like to check these with us. Please be aware that we also occasionally send out surveys to our customers and partners through our customer satisfaction platform. We will never ask for any personal information related to your account, only feedback in order to continually improve our level of service.

If you are concerned that you may have received a call or email from someone you believe isn’t an employee of Bryt Energy, please contact us on 0330 0538620 or forward on any suspicious emails to phishing@brytenergy.co.uk. We will then be able to assist you with your concerns and provide you with any help you need.