Bryt Energy is seeking to recruit an experienced cross-functional process owner.

Process Ownership and Governance

• Own and manage the Quoting Process, ensuring it is well-documented, standardised, and aligned with organisational goals.
• Define and track process KPIs to assess performance, identify bottlenecks, and ensure efficiency.
• Establish and maintain governance frameworks, ensuring process consistency and compliance across departments.

Collaboration & Stakeholder Management:

• Act as the liaison between different departments to ensure process alignment and smooth execution.
• Facilitate cross-functional workshops, meetings, and initiatives to drive process improvements and change management efforts.
• Communicate process changes, updates, and results to senior leadership and stakeholders.

Process Improvement & Optimisation:

• Identify opportunities for continuous process improvement using methodologies like Lean, Six Sigma, or Agile.
• Ensure that improvements align with business strategy and deliver measurable benefits such as reduced costs, regulation/policy compliance, or enhanced TPI satisfaction.
• Lead process reengineering and optimisation projects, driving automation and technology adoption where appropriate.
• Complete an impact assessment to the up/downstream process when implementing change. ​Where necessary work with the Pricing System Owner to understand system capabilities.​
• For minor system changes, deliver work instructions in a suitable format for the system developers.​
• For larger changes, Sponsor the business case and project, working alongside the IT Project team to implement the change. Liaise with all relevant internal stakeholders to schedule work and testing in line with delivery sprints. ​

Salesforce Owner ​(Quoting Process)

• Understand Salesforce capabilities to support the design of process improvements and change. ​
• Capable of implementing minor Salesforce change (e.g. drop-down field). ​
• Maintain policies for Salesforce user permissions and licences in relation to the Quoting Process.
• Subject matter expert on the data held within Salesforce in relation to the Quoting Process.

Training & Support:

• Provide training and support to teams on process changes, tools, and best practices.
• Create and maintain documentation (e.g., standard operating procedures, process maps, training materials) for all cross-functional processes.

Risk Management & Compliance:

• Identify risks related to the Quoting processes and develop mitigation strategies.
• Ensure all processes comply with regulatory requirements, and company policies.

Reporting & Analytics:

• Monitor process performance through regular reporting and data analysis.
• Present findings to leadership, suggesting actionable recommendations for improvement.

The Quoting Process Manager is responsible for the end-to-end management, optimisation, and continuous improvement of the quoting process at Bryt Energy. This highly involved cross-functional process spans across 5 departments, beginning with an electricity tender from our TPI’s (Third Party Intermediates) and ending with the creation of a bespoke electricity contract offer.

This role requires a strategic thinker with strong leadership skills, who can define process goals, vision, and KPIs, collaborate across functions, align process improvements with the business objectives, and ensure efficient workflows that drive operational success. The Quoting Process Manager will serve as the primary subject matter expert for the Quoting Process, ensuring consistency, compliance, and best practises are adhered to across all impacted teams.

They will also be responsible for process design and development, driving continuous process improvement, reviewing and approving process changes, and updating the business about process performance or risks.

What you’ll bring to the team:

• The drive and desire to continue to make Bryt Energy the best UK energy supplier for our customers and the people who work within it.  
• Passion and enthusiasm for driving positive change for a business leading the transition to a greener and more sustainable UK energy industry.
• Ability to think strategically and execute tactically across multiple teams and systems.
• Experience working in a fast-paced, dynamic environment with competing priorities.

Education and Training:

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field. Advanced degrees or certifications (e.g., Six Sigma, Lean, PMP) are a plus.
• Experience of process management, operations, or a related role, with at least 2 years of cross-functional leadership experience.
• Proven track record of managing and improving end-to-end business processes across multiple functions.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma, Agile) and familiarity with tools such as process mapping software, project management platforms, or ERP systems.

Abilities and Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills, with the ability to influence and drive consensus across diverse teams.
• Ability to manage complex projects, prioritise tasks, and deliver results on time and within budget.
• Strong attention to detail with a focus on process efficiency and continuous improvement.